frequently asked questions

How long have you been an ebay consultant for?

I have been coaching for over 14 years. I have worked with a wide range of people over the years from stay at home mum and dads, to start up companies and large high turn over import sellers. I love what I do, getting people results and building long term relationships with my clients.

Are your ebay listing templates compliant with the ebay 2017 active content rule?

Yes! Of course. I stay up to date with all ebay changes, rules and guidelines. Our listing templates are completely compliant of the no active content rule. All of our templates are all 100% mobile and tablet responsive as well.

Are all your templates compatible with 3rd party programs?

Absolutely. In your design form you will specify what third party program you’re using and my design team will create it to fit your custom business needs.

After I purchase my package with your agency are there any other costs involved?

No, there are no hidden fees with my agency ever. I don’t have any monthly ongoing fees. If you require any further work outside of the scope of your package, we bill our time at $80 an hour and you will be invoiced accordingly.

What is the difference between an ebay listing banner and ebay listing template?

An ebay store banner is what my design team customise for you so it’s featured at the top of your ebay store and the first thing your customers see when they find you on the platform, so making an impact is very important! An ebay listing template can be found on your individual listings. So when a customer does a search on ebay and finds your product and then clicks into your product, they will see your custom designed listing template. This makes your listings look uniform with your store banner. It also makes you look like a professional seller on the platform and increases your chances of making more sales compared to another seller that does not have an ebay listing template.

What payment options do you offer?

To make things easy for our customers we offer a wide range of payment methods such as PayPal, Bank Transfer, Visa and Mastercard. We also offer interest free payment plans through our payment provider QuikaPay.

Do you make bespoke and unique listing templates?

Yes! Every single one of our templates are made unique to your individual needs. Each one is designed and customised solely for your business.

Are you templates mobile responsive?

Yes absolutely! Did you know 60% sales are made on ebay using mobile devices? All our custom ebay store templates are compatible with mobile and tablet devices. Our designers make sure listing templates are optimised and working before our handover to you.

How do I start working with you?

You can reach me through our contact form and we will call you back. Or if you see the package that is right for you, then you can click and proceed through checkout. We then contact you to welcome you onboard and send you a design form so we can get started ASAP.

How many revisions to my design work can I make?

You can change the mockup during the design stage an unlimited amount of times with no extra cost. This is because I always strive to deliver the absolute best possible outcome for all of my clients. I will only proceed to the coding stage once you are 100% happy with the design. Once your design is approved by you, my design team will then proceed to the coding stage, and then any design changes after approval will be considered additional work and will be charged accordingly.

Do I need to have hosting?

Yes you do. In order to make the listing template work correctly all the graphic elements and CSS files need to be uploaded on a web server. You will be asked for your web hosting provider and I will need the FTP access to upload all the files before your listing template can go live.

How long will it take to design my ebay package that I have purchased?

As soon as your payment clears you will be sent a design form to fill out with all your design specifications and business information. Once we receive this back, your first design draft will be completed within 3-7 business days. If there are many revisions back and forth, your ebay store will take longer, however with minimal revisions your new ebay store could be live on the platform within 10 business days. We only put your store banner and listing template up live upon your full approval.

Why can't I purchase your Amazon Australia store, Catch.com.au or Etsy packages online?

These packages can differ a lot depending on your business and how large or small it is. If you click the “contact for a quote” button, I’ll touch base with you and send you a custom quote/invoice instead. That way you’re not being overcharged and getting exactly what you need for your business.

I’m not that creative and don’t have any design ideas. Can Ebay Solutions come up with the entire design?

Yes totally! My design team are professionals and they stay up to date with cutting edge designs and the latest trends, so if you’re really unsure, you can leave the whole design process to myself and my team and then revise and approve as needed.

Are there monthly or yearly ongoing fees from your agency?

No, there are no monthly or yearly charges for the designs and templates you have created for your business through my agency. Once paid in full, you own them fully and can use them as you please.